pkbd Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data pkbd collects, why we collect it, how we use it, and the rights you hold as a player on our platform.
Introduction
pkbd ("we", "us", or "our") operates the online gaming platform accessible at https://pkbd.vu and is committed to protecting the privacy and personal data of all users ("you" or "your"). This Privacy Policy ("Policy") describes in detail the categories of personal information we collect, the purposes for which that information is processed, the circumstances under which it may be shared with third parties, the security measures we apply to protect it, and the rights available to you in respect of your personal data. This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy, both of which are available on this platform.
By registering an account, accessing our services, or otherwise interacting with the pkbd platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Policy, you should not use the pkbd platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.
Your Privacy at a Glance
Encrypted Storage
All personal data is stored with 256-bit SSL encryption on secure servers.
No Data Sales
pkbd never sells your personal information to third-party advertisers or data brokers.
Your Right to Edit
You may update or correct your personal data at any time from your account settings.
Secure Payments
Financial transactions via bKash, Nagad, and Rocket are processed over encrypted, audited channels.
Cookie Control
You can manage or opt out of non-essential cookies at any time through your browser settings.
1Information We Collect
pkbd collects personal data only to the extent necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. We collect information in the following categories.
-
1.1Account Registration Data
When you register an account with pkbd, we collect your full name, date of birth, mobile phone number (Bangladeshi number required), and a password of your choosing. This information is essential to create and manage your account, verify your age eligibility (21+), and allow you to log in securely. You may optionally provide an email address for account recovery purposes.
-
1.2Identity Verification (KYC) Data
To comply with responsible gaming standards and anti-money-laundering obligations, pkbd may require you to submit identity verification documents. These may include a copy of your National ID Card (NID), passport, or driving licence, a recent utility bill or bank statement as proof of address, and in some circumstances a selfie photograph for liveness verification. KYC documents are processed by our secure verification system and are retained only as long as legally required.
-
1.3Financial Transaction Data
We collect records of all financial transactions you conduct on the platform, including deposit amounts, withdrawal requests, transaction dates and times, payment method identifiers (such as your bKash or Nagad account reference, but never your full wallet PIN), and transaction statuses. This data is required for accounting, fraud prevention, and compliance purposes and is retained in accordance with applicable financial record-keeping requirements.
-
1.4Technical and Usage Data
When you access the pkbd platform, our servers automatically record certain technical information including your IP address, device type and operating system, browser type and version, the pages and features you access within the platform, session duration and timestamps, and referring URL if you arrived via a link. This data is used to maintain platform performance, diagnose technical issues, detect fraudulent access patterns, and improve user experience. It does not by itself identify you as an individual.
2How We Use Your Information
pkbd uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and our obligations to you as a registered player. We do not use your data for any purpose that is incompatible with the purposes set out in this section.
-
2.1Account Management and Service Delivery
Your registration data is used to create and maintain your player account, authenticate your identity at each login, process deposits and withdrawals, and provide you with access to the full range of games and services available on the pkbd platform. This is the primary purpose for which your data is collected and is essential to the provision of our services.
-
2.2Regulatory Compliance and Fraud Prevention
pkbd is required to process certain personal data to meet its obligations in respect of responsible gaming, age verification, anti-money-laundering checks, and fraud prevention. This includes verifying that you are aged 21 or over, monitoring transaction patterns to detect suspicious activity, conducting KYC verification, and maintaining records of financial transactions as required by applicable law.
-
2.3Customer Support
When you contact our support team, we use the information you provide — including your account details, the nature of your query, and any supporting documentation you submit — to respond to your enquiry, resolve disputes, investigate complaints, and improve our support processes. Support communications may be retained for quality assurance and training purposes.
-
2.4Platform Improvement and Analytics
Aggregated and anonymised usage data is analysed to understand how players interact with the platform, which features are most popular, where technical issues arise, and how the overall user experience can be improved. This analysis does not identify individual players and is used solely to make the pkbd platform better for everyone.
-
2.5Responsible Gaming Monitoring
pkbd actively monitors player activity to identify patterns that may suggest problematic gambling behaviour, such as extended session durations, unusually frequent deposits, or significant escalation in wagering activity. Where such patterns are identified, pkbd may proactively reach out to offer responsible gaming tools, apply protective measures, or in serious cases restrict or suspend account activity in the interests of player welfare.
3Legal Basis for Processing
pkbd processes your personal data on one or more of the following legal bases, depending on the specific purpose and category of data involved.
-
3.1Contractual Necessity
The primary basis for most data processing on the pkbd platform is contractual necessity — that is, the processing is required to fulfil the agreement between you and pkbd under the Terms and Conditions. This covers account creation, payment processing, game participation, and customer support.
-
3.2Legal Obligation
Certain data processing activities are carried out to comply with legal obligations applicable to pkbd, including age verification requirements, anti-money-laundering obligations, and financial record-keeping requirements. pkbd cannot waive these obligations and processing for these purposes will continue regardless of any opt-out request.
-
3.3Legitimate Interests
pkbd may process certain data on the basis of its legitimate interests in operating a safe, secure, and commercially viable gaming platform. This includes fraud detection, platform security monitoring, and aggregate analytics. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject.
4Sharing Your Information
pkbd does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data in the following limited circumstances only.
-
4.1Service Providers
pkbd works with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (such as bKash, Nagad, and Rocket gateway operators), identity verification service providers, IT infrastructure and cloud hosting providers, and customer support tooling vendors. All third-party service providers are contractually bound to process your data only on our instructions and in accordance with this Policy. They may not use your data for their own purposes.
-
4.2Legal and Regulatory Authorities
pkbd may be required by applicable law, court order, regulatory direction, or government authority to disclose certain personal data. In such circumstances, pkbd will disclose only the minimum information required to satisfy the legal obligation and will, where permitted by law, notify you of such disclosure.
-
4.3Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of pkbd's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it, prior to your data being transferred or becoming subject to a different privacy policy.
pkbd will never share your personal data with advertisers, data brokers, social media platforms, or any third party for direct marketing purposes without your explicit prior consent.
5Cookies and Tracking Technologies
The pkbd platform uses cookies and similar tracking technologies to enable core functionality, remember your preferences, and analyse platform usage. The following table summarises the types of cookies we use and their purposes.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential | Required for login session management, account security, and core platform functions. Cannot be disabled. | Session / up to 30 days |
| Functional | Remembers your language preference, display settings, and last-visited game category to improve your experience. | Up to 90 days |
| Analytics | Collects anonymised data on page views, session lengths, and feature interactions to help us improve the platform. | Up to 12 months |
| Security | Detects and prevents fraudulent access attempts, bot activity, and suspicious login patterns. | Session / up to 7 days |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from accessing certain features of the pkbd platform, including account login. For full cookie management instructions, please consult your browser's help documentation.
6Data Retention
pkbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means that account data and transaction records are retained for the duration of your active account relationship with pkbd and for a minimum of five years after account closure, in line with financial record-keeping requirements. KYC documentation is retained for the period required by applicable anti-money-laundering regulations.
Support communications and complaint records are retained for a minimum of two years from the date of the last interaction. Technical and usage data is retained in an anonymised, aggregated form indefinitely for platform improvement purposes. Where you request deletion of your personal data, we will delete or anonymise all data that we are not legally required to retain within 30 days of receiving your verified request.
7Data Security
pkbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encryption at rest for all sensitive personal and financial data stored in our systems, strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, regular security audits and penetration testing of our platform infrastructure, and multi-factor authentication options for player accounts.
While pkbd takes all reasonable steps to protect your personal data, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkbd will notify affected users without undue delay and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence. pkbd maintains a documented incident response plan for exactly this purpose.
8Your Rights
As a user of the pkbd platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 days.
-
8.1Right of Access
You have the right to request a copy of the personal data pkbd holds about you. Upon a verified request, we will provide you with a summary of the personal data we process, the purposes of that processing, and the categories of third parties with whom your data has been shared, if any.
-
8.2Right to Rectification
You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You may update many of your account details directly through your account settings. For information that cannot be self-corrected, please contact our support team.
-
8.3Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis for processing exists. Please note that pkbd may be required to retain certain data for legal or regulatory reasons even after a deletion request, as described in the Data Retention section above.
-
8.4Right to Restrict Processing
You have the right to request that pkbd restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested, or where you object to processing based on legitimate interests while we assess whether our interests override yours.
-
8.5Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive the personal data you provided to pkbd in a structured, commonly used, machine-readable format, and to request that we transmit that data to another controller where technically feasible.
9Third-Party Links and Services
The pkbd platform integrates certain third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While pkbd takes care to work only with reputable, licenced game providers, pkbd is not responsible for the privacy practices of third-party game studios whose content is made available through the platform. If you interact with any third-party service or follow a link outside the pkbd platform, you do so at your own discretion and we encourage you to review the privacy policy of any third-party service before providing them with your personal information.
10Children's Privacy
The pkbd platform is strictly intended for adults aged 21 years and over. pkbd does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately delete that data and close the associated account. If you believe that a minor may have registered an account on the pkbd platform, please contact us immediately at [email protected] so that we can take appropriate action.
11Changes to This Privacy Policy
pkbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the effective date at the top of this page and, where the changes are significant, we will notify registered users directly via their registered mobile number or email address with at least 7 days' notice before the changes take effect.
Your continued use of the pkbd platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may request closure of your account by contacting our support team. We encourage you to bookmark this page and review it periodically to stay informed of how your personal data is being handled.
12Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkbd processes your personal data, please contact our data protection team. We aim to respond to all data rights requests and privacy enquiries within 30 days of receipt. For urgent security concerns, please mark your message accordingly and we will prioritise your enquiry.
Email: [email protected]
Ready to Play Responsibly?
Your data is safe with pkbd. Join thousands of players across Bangladesh enjoying cricket betting, live casino, and slots in a secure environment.
Join pkbd Now View FAQ